Help is available! Go to OverDrive's Online Help to get started.
Q. My new library card won't work! What's wrong?
A. New library card information is only updated in our eLibrary once a day. If you are unable to login on the first day you have a new library card, please try the next morning.
Q. Why do I have to place a hold on an eBook?
A. Just like our print books, Surrey Libraries has a limited number of copies of each title. When you see Place a Hold, it means that title has no available copies. Place a hold to receive an email notification when the eBook (or eAudiobook) is available for you. You will have three days to go and checkout your item once it becomes available.
Q. I placed a hold a while ago, and now I have a new library card. What do I do?
A. If you get a new library card before while you have items on hold, you will still need to keep track of your old card number to be able to retrieve your hold. If you have any difficulties retrieving your hold with your old number, you may email us for assistance; we will ask the eLibrary administrators to connect your old and new library card numbers. If you get a new library card and haven't kept your old number, you will have to place the hold again with the new number.
Q. How many items can I check out at once?
A. You can have 5 titles checked out at a time. You can also return eBooks early to free up space!
Q. Is my device compatible?
A. Take a look at OverDrive's Device Resource Center for compatible devices.
Q. What happened to Library to Go?
A. Our vender has discontinued this service as of June 30, 2015. Not all holds were transferred to Surrey eLibrary. Wish lists were not transferred to Surrey eLibrary. We welcome eBook and eAudio suggestions for purchase.
Please contact us if you have further questions
Q. How do I request that the library purchase an eBook?
A. Please use our Suggest New Items form on the website.