Public Services Technician Job Description

We require library technicians to take job specific tests, usually prior to the interview. Information Services Technicians are required to pass a two-hour written test demonstrating reference, computer and readers’ advisory knowledge, as well as customer service and high level clerical skills. During the test applicants have access to a computer and are encouraged to use the library catalogue, the Internet and other online resources as needed to complete the exam. The test includes types of questions typically asked at our public library information desks. 

The Youth Services Technician’s test focuses on services to children and is similar to the information services’ test but includes a storytime demonstration component. The Accessibility Services Technician’s test is similar, but focuses on readers’ advisory knowledge. The Cataloguing Technician’s test is also a two hour written test that focuses on cataloguing and classification.

1. Answers general queries in the branch or community, assisting the public at the point of contact.
2. Answers information services, reader’s advisory and other inquiries.
3. Prepares and delivers a broad range of programming.
4. Assists and instructs on use of and access to library resources, equipment and technologies. Performs troubleshooting. 
5. Engages and liaises with community organizations in and out of branch to promote library use and increase community engagement. 
6. Deals with member queries, completes registrations and resolves issues relating to accounts, programs and events.
7. Maintains and updates specialized files and finding aids e.g., booklists, information sources, etc.
8. Checks library materials in and out of the system, including using automated tools. Sorts, shelves and cleans library materials.
9. Designs and prepares a variety of visual media e.g., displays, signage, etc., and promotes library services, initiatives and merchandise.
10. Recommends materials for the library collection, including online resources.
11. Prepares reports, statistics or other documents.
12. Participates in collection maintenance duties, e.g. shelf reading and weeding.
13. Keeps library in neat and orderly condition.
14. Performs other related duties. 

1. Knowledge of library resources and collections, as related to the work performed.
2. Knowledge of current trends and best practices in public library services in areas of 
   responsibility such as youth, information, digital or other services.
3. Knowledge of computer hardware and software applications, and online resources 
   related to the work performed. 
4. Knowledge of programming techniques and materials.
5. Knowledge of community needs.
6. Excellent customer service skills including strong problem-solving skills required to 
   interpret needs and offer solutions.
7. Excellent spoken and written communication skills.
8. Ability to learn new technologies, applications and software, processes and skills.
9. Ability to complete monetary transactions.
10. Ability to work effectively and collaboratively with colleagues, outside organizations 
    and community partners. 
11. Ability to maintain good working relationships with other staff.
12. Ability to meet physical demands of the work including safe handling of materials.
13. Ability to work positively in a fast paced and challenging environment.
14. Ability to work with flexibility, creativity, initiative, and accountability.
15. Commitment to continuous development and growth

1. Diploma in Library Technology from a recognized Library Technician’s program, or an equivalent combination of directly related work experience, training and courses.
2. Accurate keyboarding speed of 35 words per minute.
3. 1 to 2 years work experience in customer service.