Consumer Law

Learn how to protect yourself from fraud and scams and some options if you feel unfairly treated.

BC Financial Services Authority
600-750 West Pender Street Vancouver BC V6C 2T8
Tel: 604-660-3555
Regulates credit unions, trust companies, insurance companies, pension plans, mortgage brokers and real estate professionals Primary focus is to safeguard the interests of depositors, policyholders, beneficiaries and pension plan members. 

Better Business Bureau
Suite 404 - 788 Beatty Street, Vancouver, B.C. V6B 2M1
Tel: 604-682-2711 
Provides business ratings. Also has consumer tips on their website.

Canada Mortgage and Housing Corporation
Provides good online information on renting, home buying, developing and renovating, managing and maintaining.

Canadian Anti-Fraud Centre
Tel: 1-888-495-8501
Investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud here. Lists alerts of different scams and advice. Provided by the Federal Government.

Consumer Protection BC
Tel: 1-888-564-9963 
Regulator for debt repayment and collection, bailiffs, cemetery and funeral services, home inspectors, payday lending, travel agencies, telemarketing, and motion pictures. Also has consumer tips.

Invest Right @ BC Securities Commission
Tel: 1-800-373-6393
Provides British Columbians with online tools and information to help them make wise investing decisions and protect themselves against unsuitable or potentially fraudulent investments. You can report suspicious investments through or by contacting the BCSC’s Inquiries Group.

The Little Black Book of Scams
Good information published by the Canadian government detailing different types of scams and how to avoid them.

Ombudsman for Banking Services and Investments
Tel: 1-888-451-4519
Resolves disputes between participating banking services and investment firms and their customers if they can't solve them on their own. Most banks have an Ombudsman who handles complaints against the bank. Contact your bank for further information. If you are not satisfied with the bank’s Ombudsman, there is an Ombudsman for Banking Services and Investments who may be able to assist you.

Looking for services not covered here?

Please ask at your local library. We are here to help.

You can also call 211 for a free, confidential, multilingual information and referral line to a full range of community, social, and government services. Available 24 hours a day, 7 days a week.

If you would like further information or if you spot a change that is needed you can contact us.

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